Thursday, May 01, 2008

Altech Autopage Somerset West

I interrupt the silence on my blog to just complain a bit.

In the three years that I have lived in Somerset West, I have had nothing but bad service from the Cell Phone company that I subscribe to.

Just over a year ago I blogged about my new Sony Erickson M600i cell phone. (This little phone always accompanied me when I drove on my Gomoto. It provided me with good music and entertainment.)

The phone broke in February. The touch screen stopped working and navigating the phone became extremely arduous. (I had read about this problem in reviews about the phone and did not pay it much heed. Now I am affected by it.)

So on 29 February 2008 I ventured down to Altech Autopage in Somerset West, Main Road (Also known as Kalstra) to hand in my favorite phone. I did not realise that I would be seperated from my phone for a long period of time. The shop did not have a loan phone and said that I should just find another phone for myself while they fixed this one.

Anway. It is now 1 May. More than 8 weeks have passed. I have made numerous phone calls and visited the shop personally. And I still have absolutely no indication of where my phone is. Have they lost it? Are they waiting for a spare part to come in? Why has it not been fixed?

I am given no information and absolutely no promises. Each time I contact them they say that they need to wait until Tuesday to see if the phone comes in. Then Tuesday comes, they don't call me to give me a report. I call them, and I am told that it might be ready the next week.

I am disgusted with the service. The people who run the shop are rude and will only respond when I become upset with them.

I hope that anybody who reads this will be wiser than me. Listen to the experiences of other people and do not do business with:

Altech Autopage Cellular
No. 1 Hole in the Wall Centre
Main rd. Somerset West
Tel: (021) 852 9955.

They are not serious about keeping their customers. I have two contracts with them. I will be cancelling one this month, and I cannot wait for the next one to come to the end of its term so that I can move to somebody else who will serve me better.


Jonathan said...

I suggest you avoid the MTN franchise stores too. Especially the one in Tyger Valley. When there's a problem, they just shrug and say there's nothing they can do about it, and blame it on "MTN in Jo'burg". I've also logged complaints with MTN franchise complaints line, and never heard back from them again.

Weiers said...

Oh My! So it seems that a search for good service in the cell phone industry would be quite a quest! :-)

Francois said...

I can relate to MTN franchise problems.Had a similar incident when handing in my nokia at MTN inside canalwalk.After 21 weeks they eventually replaced it with an "uprated" Model Nokia.After which a month went by and i switched to Altech Online as my service provider.Never had any problems after that.Even got a cheaper contract.Best of Luck weiers.

Darryl said...

I will never again, as long as I live, use Autopage... I've started a blog to write about them and warn others, that is how mad I am at them... and still my issues are unresolved...